Wednesday, 22 May 2013

How to print, scan, and fax using both comprehensive Full Feature drivers and basic in-OS drivers.

Use the following steps to scan a general document or image.

Step one: Load the photo or document

You can scan from the scanner glass or from the Automatic Document Feeder (ADF) tray, if your product has one. 
1.       Make sure that the product is connected to the computer.
2.      Turn the product on.
3.      Load the picture or document:

        Scanner glass: Place the item with the print side down on the scanner glass, and then position it according to the engraved guides around the glass (usually on the right-front corner or the left-front corner). Close the scanner lid.

         ADF: Place the item into the document feeder tray. The printed side faces up and the top edge goes into the tray first. Adjust the width guides to fit the item. 
CAUTION: Do not load photos in the ADF. Use the scanner glass instead to prevent damage to photos.

Step two: Scan the item

1.      Open the HP Scan window with one of the following methods.

  From the Start Screen, click or tap the app for your printer, click or tap Print & Scan, and then click or tap Scan a Document or Photo.

 From the Desktop, double-click or double-tap the icon for your printer, click or tap Print & Scan, and then click or tap Scan a Document or Photo.

2.      Select the appropriate scan option for the item you are scanning.
3.      In the HP Scan window, to the right of each scan option there are default recommended settings for scan size, output type, resolution, and file type (for text scans only). Use these default settings unless you need to customize the settings for your scan.

Unable to print to network Hp printer


The printer is a new HP LaserJet 100 colorMFP M175nw

The printer is connected to the network using an Ethernet cable

The printer has a static IP, default gateway, and subnet mask.

We can access the printer over the network using a web browser and the IP address, and we can print reports from the web interface.

We can install the printer without any error messages, and the printer shows up with status "Ready" under Devices and Printers (Windows 7).

The HP install software creates an HP port.  We have tried this port and have gone to add a printer, installed it locally creating a new TCP port with the IP address, but that has not worked either.

We have tried installing the printer on two different computers, neither one can print to the printer.  When we try to print a test page the page sites there for a few minutes and then under Status "Error - Printing"

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Wednesday, 15 May 2013

How to using Print photos to proof sheet in Hp Printer



A proof sheet is a simple and convenient way to select photos and make prints
directly from a memory card without the need for a computer. A proof sheet (which
might be several pages long) shows thumbnail views of photos stored on the memory
card. The file name, index number, and date appear under each thumbnail.
Proof sheets are also a quick way to create a printed catalog of your photos.

Note From the HP All-in-One, you can only access JPEG and TIFF image
files. To print other types of files, transfer the files from your memory card to
your computer and use the HP Photosmart Software.
In order to print photos from a proof sheet you must complete the following tasks,
explained in detail in the procedures below.

● Print a proof sheet of the photos on your memory card

● Complete the proof sheet

● Scan the proof sheet

Monday, 13 May 2013

When you connected the printer to the computer with a USB cable, the Windows Update installation failed.

When you connected the printer to the computer with a USB cable, the Windows Update installation failed.
Important: You must follow these steps in the order presented to resolve the issue.

Step one: Turn the printer off and then on

1.      Disconnect the USB cable from the printer.
2.      Turn the printer off and on again, and make sure that it is in a ready state.

Step two: Remove the printer from Devices and Printers

1.      Right-click or touch and hold the bottom left side of the screen, click or tap Search, and then click or tap Settings.
2.      Type "Devices and Printers" in the Search bar.
3.      Click or tap Devices and Printers.
4.      If multiple icons exist for the printer, remove them all.

Step three: Restart your computer

1.      Restart your computer. You might want to bookmark this page so that you can quickly return to it.
2.      Make sure that the computer is connected to the Internet.

Step four: Manually install the driver

1.      Right-click or touch and hold the bottom left side of the screen, click or tap Search, and then click or tap Settings.
2.      Type "Devices and Printers" in the Search bar.
3.      Click or tap Devices and Printers.
4.      Click or tap Add a printer. The Add Printer window opens, and displays a list of printers.
5.      Click or tap The printer that I want isn?t listed.
6.      Click or tap the option Add a local printer or network printer with manual settings, and then click or tap Next.
7.      Click or tap the Use an existing port drop-down list, click or tap LPT1: (Printer Port), and then click or tap Next.

Missing Color, Wrong Color, or Streaks in the Printout

Issue

The printer is working, but the colors in the printed output are not the expected colors. The output might look as if only one color printed, a color did not print at all, the wrong colors printed. There might be streaks or lines in the printout.
Follow these steps in the order presented to resolve the issue.

Step one: Check the cartridges, and then check the paper

Follow these steps to make sure that your cartridges are genuine HP cartridges and that you are using appropriate paper for your print job.
  1. Check your cartridges. HP cannot guarantee the quality of remanufactured or refilled cartridges.
  2. Check your paper type. Paper that does not accept ink well can cause printed images to smear or bleed. Plain paper is not the best choice for high-density graphics. Step two: Print a test page
If your cartridges are genuine HP cartridges and the paper is appropriate for your print job, follow these steps to print a test page.
  1. Load the product with clean, plain white paper
  2. Evaluate the test page. Different printers produce different pages, but you should recognize elements from these examples on your test page. In general, cartridge and printer problems are indicated by streaks, missing colors, or wrong colors.
  3. Examples from a good product and cartridges (your test page may not look exactly like this):
Figure 1: Solid colors that match color dots on cartridge label
http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/679/c00059224.gif
Figure 2: Pattern unbroken, or broken in only a few places
http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/806/c00059225.gif
http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/36/c00059227.gif
    • If your test page looks like these examples, the product and cartridges are probably not the cause of the problem.
    • Examples from a failing product or cartridges - streaked or broken bars or lines
Figure 3: Fading, missing, or streaked bar - low-ink or empty cartridge, clogged nozzles, or electrical problems
http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/163/c00059228.gif
http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/290/c00059229.gif
http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/12/c00059230.gif
Figure 4: Color completely missing (magenta bar missing below
http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/601/c00290898.gif
Figure 5: Lines broken randomly - clogged nozzles
http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/139/c00059231.gif
Figure 6: Lines broken in pattern - dirty contacts or other electrical problems
http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/266/c00059232.gif
http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/393/c00059233.gif
Figure 7: Color completely missing (magenta pattern missing below)
http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/728/c00290899.gif
  • If your test page looks like these examples, you probably have a cartridge that is empty, has clogged nozzles, or dirty contacts. 
  •  Post a Question....