Monday, 29 May 2017

Fixing Paper Jams or Paper Feed Problems for HP Officejet and PSC Series All-in-One Printers

Introduction

This document describes how to fix jams and paper-feed errors
Clearing a paper jam
Paper jams can be real or false. The unit might report a paper jam when there is not any jammed paper. The solution to a real paper jam or a false paper jam is the same.

·  Turn off the HP product and turn it around so the back of the unit faces you.
·  Disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the paper feed rollers to turn freely.
·  Locate the rear access door and then open it by turning the dial counter-clockwise and then pulling the door toward you.

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·  Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door.
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·  From the rear access door opening, remove the jammed paper. If some of the jammed paper cannot be removed from the rear access opening, carefully remove it from the front of the unit.
·  Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
·  Reinstall the rear access door. 
                                              
·  Reconnect the power cord to the unit and turn the unit on.

Paper jams still occur 

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If the problem continues, check the following:
  1. Disconnect the power cord from the all-in-one and remove all paper from it.
  2. Open the rear access door and clean the paper feed rollers with a soft clean cloth lightly moistened with water. Reinstall the rear access door when finished. Verify that the rear access door is fully locked. The paper will skew if it is not fully locked.
  3. Open the print cartridge access door.
  4. Look into the front of the all-in-one. There are four small metal pressure rollers that ride on the main feed roller. Verify that there is no paper debris or labels stuck on these rollers. Carefully remove any debris using a tweezer or similar tool.
 If you facing any problem Call HP Support : 855-517-2433


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